Concierge tech support · 24/7
One point person for every device in your life.
Yours, your partner’s, your parents’, the home Wi-Fi. We keep it secure, backed up and working before anything goes wrong, and we answer any hour when something does.
- Rating
- 5.0
- Member rate
- $200/hr
- Since
- 2020
Every plan includes
Backup, antivirus, monitoring, check-ins and workshops. Unused hours roll over, and come back as a refund or credit.
Who it’s for
You’re busy. And somehow you’re everyone’s IT department.
Members hand us the lot. You get a dedicated point person who knows your setup, and we aim to send the same technician each time.
- 01
You
The laptop you work from, the phone you live on.
- 02
Your partner
Their devices, without you in the middle.
- 03
The kids
Tablets, school laptops, sensible settings.
- 04
Your parents
Help for them, even in another state.
- 05
Your in-laws
Yes, them too. We are patient.
- 06
The home
Wi-Fi, printers, TVs, smart home.
What’s included
The quiet work happens before you notice a problem
Every plan comes with the protection most people never get around to setting up.
Backup as a service
Your files, photos and documents copied safely, every day.
Managed antivirus
Installed, updated and watched by us, not by you.
Remote monitoring
We notice a failing drive or a bad update before you do.
Scheduled check-ins
Regular tune-ups so small problems stay small.
A digital succession plan
Who can get into what if something happens to you, written down and kept safe.
Senior technicians only
Everyone who works with members is tier 2 or above, and trusted with your home.
Complimentary workshops
90-minute sessions for you, your family or your community.
24/7 by phone and remote
Call or text any hour, no after-hours rate. Home visits are scheduled in set hours.
The Point Person Plan
Three plans. One rate.
$200 an hour, remote or in person. No contract, cancel any time.
Duo
A couple in one home
$400/ month
2 hours a month · $200 per hour
- Two people, one home. Each gets one computer and one phone covered.
- Hours roll over month to month
- Quarterly refund or credit on unused hours
- Backup, antivirus and monitoring included
- 24/7 by phone and remote; visits by appointment
- Most chosen
Household
10% offEveryone living in the home
$720/ month
4 hours a month · $180 per hour
- Everyone under one roof. Each person gets one computer and one phone covered.
- Hours roll over month to month
- Quarterly refund or credit on unused hours
- Backup, antivirus and monitoring included
- 24/7 by phone and remote; visits by appointment
Estate
15% offYour home, your family and close friends, anywhere
$1,700/ month
10 hours a month · $170 per hour
- No limit on people. Parents, in-laws, grown kids, close friends, wherever they live.
- Hours roll over month to month
- Quarterly refund or credit on unused hours
- Backup, antivirus and monitoring included
- 24/7 by phone and remote; visits by appointment
How hours work
Unused hours are never wasted
- 1
Use what you need
Billed in 15-minute increments. A quick question costs a quick question.
- 2
The rest rolls over
Hours carry from month to month.
- 3
Settle up each quarter
50% of the value of unused hours back to your card, or a credit worth 60% on your next bill.
6 unused hours, worth $1,080 at your plan rate.
Refund to card
$540
50% of unused value
Or credit on next bill
$648
60% of unused value
Illustration only. Unused value is estimated at your plan’s monthly price divided by its hours. Hours roll over month to month; the refund or credit is settled each quarter.
Where we work
At your door in six metro areas. Remote everywhere else.
In person
- South FloridaPalm Beach and Broward
- Tri-State AreaNYC, Long Island, New Jersey and Connecticut
- PhiladelphiaCity and surrounding area
- BaltimoreCity and surrounding area
- DMVWashington DC, Maryland and Northern Virginia
- ChicagoCity and surrounding area
Remote
Anywhere in the world
Coming next
- 1Across the Eastern US
- 2Then the Midwest
- 3Then California
For your office · Office
Run a small practice? Bring it along.
For small offices of up to four people: a practice, a shop, a small firm. Its own hours at a business rate, on its own invoice, so it’s simple to expense.
Requires an active residential plan. Billed on its own invoice.
In their words
The kind of help people tell friends about
“Brought my computers to Best Buy. Long story short, they messed everything up. A friend recommended Merone. Within one day not only were all the mistakes fixed, the computer runs like new.”
Jill F. · Google
“The best computer person I’ve ever had. He is the only person that calls you ahead of time. Always on time, clean and considerate. One in a million!”
Lin · Nextdoor
“He remoted into my computer to help me with an issue on my MacBook. He certainly knows his stuff and was a huge help.”
Nir · Facebook
24/7 · No after-hours rate
Something not working? Call us. Any hour.
24/7, with no after-hours rate. Your first call is $50 off, member or not.